Return Policy


Riyadh Palace 

Return and exchange period:
Refunds and exchanges can be accepted within (7 working days) except for workmanship defects from the date
of the invoice up to a maximum subject to the conditions.

1- To take advantage of the return and exchange services, you must bring the original invoice.

2- When preparing for the product recall process, the product must be in original packaging condition and supplied with all its attachments, in addition to the attached instruction booklet and carton. Also we do not
 We accept the return of products that contain any scratches or damaged as a result of misuse or negligence, or as a result of wrong or inconsistent use, installation or operation.
The product specifications. The corporation has the right to approve or refuse to retrieve products that do not meet the above criteria. The corporation has the right to define these cases.



-3 In the event that the product is retrieved for other reasons, such as the customer’s desire to change the product or change his desire in general, it is the institution’s right to charge fees from the customer as delivery costs
Transfer and others for the product that has been replaced or returned.

4 – The customer receives the equipment and devices from the establishment. Acknowledgment by the customer is that the product is
in good condition and in good condition.

-5 Please contact customer service before recovery and explain the reason for the return
In the event that the goods are retrieved, the amount is returned to the customer through a bank transfer for the same account that was paid from within 5 working days from the date we received the goods